Privacy policy

Privacy Policy

Last updated: November 19, 2025

At Milie Bijoux Inc. (“Milie Bijoux”, “we”, “us”), we place great importance on protecting your personal information. This privacy policy explains how we collect, use, disclose, retain, and protect your personal information when you use our website and services.

By visiting our website www.miliebijoux.com, making a purchase, or interacting with us, you agree to the practices described in this policy.

1. Person Responsible for the Protection of Personal Information

For any questions, requests, or comments regarding this policy or the management of your personal information, you may contact the person responsible for the protection of personal information:

Responsible person: Émilie Laferrière
Email: info@miliebijoux.com

2. Who Does This Policy Apply To?

This policy applies to all visitors to our website, customers who make a purchase, create an account, subscribe to our newsletter, or interact with us by email or through our online forms.

3. Personal Information We Collect

We collect only the personal information necessary to provide you with our products and services, manage our relationship with you, and comply with our legal obligations.

The types of information we may collect include, but are not limited to:

  • Identification and contact information: first name, last name, mailing address, shipping address, email address.
  • Order-related information: products purchased, order amount, selected shipping method, purchase history.
  • Account information (where applicable): account ID, preferences, participation in loyalty or promotional programs.
  • Communications: email exchanges with us, messages sent via our forms or social media related to orders or service requests.
  • Payment information: payments are processed by our payment service providers (for example, Shopify Payments, credit cards). Card numbers are not stored by Milie Bijoux but are securely transmitted through these providers.
  • Browsing data and cookies: IP address, device type, pages viewed, time spent on the site, browsing preferences, in connection with the use of cookies and analytics or advertising tools.

4. How Do We Collect Your Information?

We collect your personal information in particular in the following situations:

  • when you place an order on our online store;
  • when you create a customer account or participate in a loyalty or promotional program (where applicable);
  • when you subscribe to our newsletter;
  • when you contact us by email or through a contact form;
  • when you browse our site, through cookies and similar technologies.

5. For What Purposes Do We Use Your Information?

We use your personal information only for the purposes for which it was collected, including:

  • Order processing and customer service: processing and delivering your orders, managing payments, confirmations, shipping follow-ups, returns and exchanges, and responding to your questions.
  • Website and service management: operating, maintaining, and improving our website, ensuring security, and preventing fraud.
  • Communications: sending you emails related to your orders, your customer account, or important information regarding our services.
  • Marketing and newsletters: with your consent, sending you newsletters, promotional offers, product launches, and relevant content.
  • Statistics and experience improvement: analyzing website usage to better understand customer preferences and improve our products and services.
  • Compliance with legal obligations: particularly with respect to accounting, taxation, and record retention.

6. Consent

By voluntarily providing us with your personal information (for example, by placing an order, subscribing to the newsletter, or contacting us), you consent to its use in accordance with this policy.

You may withdraw your consent for certain uses, for example:

  • by unsubscribing from our newsletter using the unsubscribe link at the bottom of our emails;
  • by contacting us at info@miliebijoux.com for any request related to your personal information.

Please note that withdrawing your consent may limit our ability to provide certain services (for example, account management, participation in a loyalty program, order tracking, etc.).

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • ensure the basic functionality of the website and shopping cart;
  • remember certain preferences (language, session, etc.);
  • obtain anonymous statistics on website usage;
  • potentially display more relevant advertisements on other platforms (where applicable).

Some cookies are essential for the operation of the website. Others, related to statistics or advertising, may be disabled through your browser settings or the options provided during your browsing experience.

Shopify may also use its own cookies to operate the e-commerce platform. For more details, you may consult Shopify’s privacy policies.

8. Sharing of Your Personal Information

We do not sell your personal information. However, we may share it with trusted third parties in the following situations:

  • Platform provider: Shopify Inc. hosts our online store and processes certain data required to operate the website and payments.
  • Payment providers: to process your payments securely.
  • Shipping services: to prepare and deliver your orders.
  • Marketing and newsletter tools: when you consent to receive our communications.
  • Technical partners: hosting, security, maintenance.
  • Legal obligations: if required by law.

9. Transfer of Information Outside Québec

Some service providers (such as Shopify or our payment solutions) may be located outside Québec or Canada. In such cases, your information may be processed in other jurisdictions where laws differ.

10. Retention of Information

We retain your personal information only for as long as necessary for the purposes for which it was collected or to comply with our legal obligations.

11. Security

We implement reasonable measures to reduce the risk of loss, theft, or unauthorized access. However, no method is completely secure.

12. Your Rights

Depending on applicable laws, you have the following rights, among others:

  • the right to be informed;
  • the right to access your information;
  • the right to correct inaccurate information;
  • the right to withdraw your consent;
  • the right to request cessation of dissemination or de-indexing, in applicable cases.

To exercise your rights:

info@miliebijoux.com
Attention: Émilie Laferrière

13. Minors

Our website is not primarily intended for children under the age of 14.

14. Changes to This Policy

The date of the latest update is indicated at the top of the page. We encourage you to review this policy regularly.